Banking shouldn’t feel this hard.

Lumen’s mobile app had grown quickly, but the experience had not kept up. Users struggled to find basic features, transfers took too many steps, and the interface felt crowded and outdated. App store reviews were dropping, and support tickets about simple tasks kept rising.

The goal was clear: redesign the app so that anyone, from first-time users to experienced customers, could manage their money with confidence.

Listening before designing

Before opening Figma, I spent three weeks understanding the real problems. I created a complete design system with 120+ components, colour tokens, typography rules, and spacing guidelines. This helped the development team build faster and kept the app consistent across iOS and Android.

• 24 user interviews across different age groups

• Analysis of 1,500+ app store reviews and support tickets

• Competitor audit of 8 banking apps

• Usability testing on the existing app

The Solution: A calmer way to bank

Smart Home Screen: Balance, recent transactions, and quick actions are all visible at a glance.
Quick Transfer: Sending money reduced from 7 taps to just 3, with saved contacts and clear confirmation.


Spending Insights: Simple charts show where money goes each month, with no financial jargon.
Security You Can See: Biometric login, instant card lock, and real-time alerts that build trust.
Dark Mode: A comfortable night-time experience, fully accessible.